Resolution Process

McKinney ISD strives to maintain a harmonious relationship between parents,  teachers, staff and administration. Occasionally, misunderstandings occur and resolutions need to be made. Below is the process parents should take to resolve a situation.

STEPS TO RESOLUTIONS FOR PARENTS

Concerns are resolved best on the level at which they occur. By following these steps situations can usually be resolved in a quick and fair manner.

1. CONTACT THE STAFF MEMBER

The most direct route to resolving a concern is to confer directly with the person involved, whether it is a teacher, a coach, a bus driver, etc. More than 95 percent of concerns are resolved by a communication with those involved.

2. CONTACT THE PRINCIPAL

The principal is in charge of each campus and is responsible for the school’s operation. Explanations of policies and procedures, various clarifications and all types of campus information are available in the principal’s office.

3. CONTACT THE APPROPRIATE CENTRAL ADMINISTRATOR

This may be a director, assistant Superintendent or the Superintendent. This step should be taken only when steps one and two have not resolved the concern.

4. CONTACT THE SUPERINTENDENT

If your concern has not been resolved in Steps 1 through 3, then a call to the Superintendent's Office is appropriate.

5. CONTACT THE SCHOOL BOARD

This is done by requesting a hearing through the Superintendent’s office. The McKinney ISD Board of Trustees serves as an appeal body in resolving disputes. A school board member must disqualify himself/herself at the time of the hearing, if he/she has been involved before the time of a hearing.